Aparthotel or a residential hotel is a serviced apartment facility that employs a booked hotel-like booking system. In short, it is like renting an apartment, yet with no fixed terms and occupants are free to “book out” when they wish. They are usually managed by a property management company. However, they are not managed by a central booking office. Here are a few things to know about these residential hotels.
What is a reservation system? Reservation systems, also known as reservation execution systems (RAS), are software tools that permit users to make reservations directly with hotels. Hotels offer their services via computers installed in various parts of the world. These computers are connected through a web connection on the user’s personal computer. The system allows users to enter details such as their credit card number, hotel name, contact number, mode of payment (credit card or debit card), and category.
Once this information has been entered, it is automatically communicated to the hotel’s reservation system. Within minutes, a reservation for a room in the hotel will be displayed on the screen of the user’s computer. The system then determines whether the reservation can be made. If yes, the system will call the reservation number and assign it to a customer.
What does this all mean? For one, you don’t have to worry about remembering multiple reservation numbers. Also, if the number is out of your booking area, it won’t take up space on your telephone bill since the system will assign the number to a customer with a web enabled telephone system. If a customer needs to change his/her telephone connection and move to another part of the world, no problem, because the Aparthotel can make the change without charging extra money.
Another important function of Aparthotel is its ability to check availability of rooms. This is achieved by utilizing its exclusive Smart Connect technology. Here, Aparthotel sends out text messages whenever a room becomes available. For example, if you want to book a room in the Raffles Hotel Singapore located in Clarke Quay, all you need to do is send a text message to Aparthotel and they’ll let you know of the availability of the room. Now, this text message service is only available on selected phones like iPhones and Blackberrys. Otherwise, it will not be able to update your mobile device.
Another great function of Aparthotel, which I hadn’t noticed before, is that it lets you customize your booking experience. For example, if you’re traveling to an exotic island and you want to stay at an all-inclusive hotel, all you have to do is tell Aparthotel which all-inclusive hotel you want to go to. They will provide you with the options and customizations you need. This way, you won’t have to spend more money for other extras like luggage tags and other memorabilia.